Lost Mary
Last updated: 05/08/2023
Customers must be over the age of 18 to use this website and are expected to be available on delivery to accept packages with proof of age. We reserve the right to ask for age verification at any stage of the ordering process.
We aim to dispatch all orders placed before 2pm on the same day, Monday to Friday excluding bank holidays.
For international / Europe delivery, please see here.
We offer FREE UK delivery on all orders over £10 placed on rollingrefills.co.uk. In order to qualify, you must have over £10 worth of items in your cart before checkout and after any discounts have been applied.
We also offer Free Royal Mail Tracked delivery, and cheaper shipping upgrades on orders over £35
Eligible orders will be offered a free delivery option at checkout. You can upgrade any order to our faster shipping options if you require your order sooner.
Delivery options for orders over £10
| Delivery Service | Price | Estimated Delivery |
| Standard Delivery | Free |
3 - 5 Working days |
| Royal Mail Tracked 48 | £1.99 | 2 Working days |
| Royal Mail Tracked 24 | £4.99 | Next working day |
| Royal Mail Special Delivery Guaranteed By 1pm | £9.50 | Next working day, guaranteed by 1pm |
| DPD Tracked |
£5.50 |
2 - 3 Working days |
| Evri Tracked | £2.50 |
2 - 3 Working days |
Delivery options for orders over £35
| Delivery Service | Price | Estimated Delivery |
| Royal Mail Tracked 48 | Free | 2 Working days |
| Royal Mail Tracked 24 | £3.99 | Next working day |
| Royal Mail Special Delivery Guaranteed By 1pm | £8.50 | Next working day, guaranteed by 1pm |
| DPD Tracked |
£5.50 |
2 - 3 Working days |
Delivery options for orders under £10
| Delivery Service | Price | Estimated Delivery |
| Standard Delivery | £2.50 |
3 - 5 Working days |
| Royal Mail Tracked 48 | £2.99 | 2 Working days |
| Royal Mail Tracked 24 | £4.99 | Next working day |
| Royal Mail Special Delivery Guaranteed By 1pm | £9.50 | Next working day, guaranteed by 1pm |
| DPD Tracked |
£5.50 |
2 - 3 Working days |
| Evri Tracked | £3.50 |
2 - 3 Working days |
Please note, all delivery windows shown are estimates and are not guarantees provided by Royal Mail. For the best chance of a fast delivery, please select Royal Mail Special Delivery Guaranteed by 1pm.
We reserve the right to upgrade your delivery choice to 24 Hour Signed for with age verification at any time.
Local delivery is currently available within 5 miles of Huntington, York.
Please contact us if you would like your postcode adding to our local delivery round.
Local delivery is free on all orders over £10 and we aim to deliver all orders within 2 working days. Please note, we're currently unable to deliver on Tuesdays.
We have a standard 1-3 day dispatch policy on all orders, subject to terms & conditions. Some of our products display a more refined dispatch window, however these are still held to our standard 1-3 day policy.
If you require your order sooner, please contact us. We will try our best to get you your order when you need it.
We aim to dispatch all in stock orders placed before 2pm on the same day.
All our prices are displayed in GBP (British Sterling) and including UK VAT. All payments will be processed in GBP.
Please note, for all international orders any customs or import fees are the responsibility of the customer. It is also your responsibility to check local laws & regulations before placing an order.
All delivery windows shown are estimates and are not guarantees provided by Royal Mail. For the best chance of a fast delivery, please select Tracked International.
Including: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden
Excluding: Slovakia
Delivery options for orders under £35
| Delivery Service | Price | Estimated Delivery |
| Economy International | £8.50 |
10 - 80 Working Days |
| Tracked International | £10.99 | 3 - 5 Working Days |
Delivery options for orders over £35
| Delivery Service | Price | Estimated Delivery |
| Tracked International | £8.50 |
3 - 5 Working Days |
Including: Czechia, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Kosovo, Liechtenstein, Mayotte, Moldova, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, Vatican City
Excluding: Iceland
Delivery options for orders under £35
| Delivery Service | Price | Estimated Delivery |
| Economy International | £8.50 |
10 - 80 Working Days |
| Tracked International | £12.99 | 3 - 5 Working Days |
Delivery options for orders over £35
| Delivery Service | Price | Estimated Delivery |
| Tracked International | £10.99 |
3 - 5 Working Days |
Last updated: 05/08/2023
We have a standard 30 day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, please contact our customer service team at contact@rollingrefills.co.uk who will be happy to help. We'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returned items must be received within 14 days of the return request being accepted. If an item is not received within this timeframe, we will no longer be able to accept it.
If you have any questions, please don't hesitate to contact us at contact@rollingrefills.co.uk.
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can elevate the issue and make it right for you.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with our customer care team at contact@rollingrefills.co.uk if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale / discounted items or gift cards.
We don't currently offer exchanges on our products. Please open a return request with our customer care team at contact@rollingrefills.co.uk. Once returned, you can make a separate purchase for the new item.
Please contact us if you have any questions.
Once we have received and inspected your item, we will let you know if the refund has been approved or not. If approved, we will automatically refund you to your original payment method.
Please note some banks and credit card companies can take up to 30 days to process the refund.
Questions about Maryliq - The Official Lost Mary Nic Salt 10ml - Watermelon Ice? Contact our customer care team using the chat bubble at the bottom of this page. Alternatively, visit our help centre, or contact us at contact@rollingrefills.co.uk
